Privacy Policy

Only what you type into one of the three forms on this site. We do not buy personal information from anyone, and there is no account to create.

• Contact form — your name, email address, phone number, the subject line and your message.
• Book a Consultation — your name, email address, phone number, the visa type you selected and your message.
• Free Eligibility Assessment — the answers you give to the questionnaire. Depending on your situation that can include your date of birth, your country of citizenship and country of residence, your marital status and your spouse and children, your education and credentials, your work history, your language test results, and your history of criminal convictions, refused applications and removals.
• Files you attach to the assessment — typically an Educational Credential Assessment report or a CV.

Some of the assessment is sensitive by any measure — health, criminal history, and a prior refusal or removal. We ask because those facts decide admissibility, and an assessment that skips them would tell you nothing useful. You are free to leave any answer blank; a blank answer only makes our reading of your case less reliable.

Attached files are stored on a private disk. They are never published, never linked from a public page, and can only be opened by a signed-in member of our staff.

• To answer the question you actually asked — a reply to your message, a confirmed consultation time, an assessment of your eligibility.
• To keep a record of what was submitted, so that a later application is built on what you told us and not on a recollection of it.
• To send you email you asked for, and nothing else. If you subscribed to our newsletter you can unsubscribe from any issue.

Submitting a form is your consent to our using the information in it for the purpose that form serves. You can withdraw that consent at any time by writing to us, subject to any record we are required by law or by our regulator to keep. Withdrawing consent may mean we can no longer act for you.

We do not sell your personal information, and we do not share it for anyone else's advertising.

• Immigration, Refugees and Citizenship Canada and other Canadian authorities, where you have retained us to file on your behalf.
• Calendly, which runs the scheduling widget on our booking page. What you enter into that widget is handled under Calendly's own privacy policy.
• HubSpot, which runs the newsletter sign-up. The email address you give it is held by HubSpot under its own privacy policy.
• Our hosting and email providers, who process data on our instructions and may not use it for their own purposes.

Our website and its database are hosted with providers who may store or process data outside Canada, including in the United States. Information held in another country is subject to the laws of that country, and may be accessible to its courts and law enforcement. We choose providers who commit to protecting it to a comparable standard.

This site sets two cookies of its own: a session cookie that keeps a form you are filling in attached to you, and a security token that stops a third-party site from submitting a form in your name. Neither tracks you across other websites, and neither is used for advertising.

The Calendly and HubSpot widgets set their own cookies when they load. Your browser can block or clear all of these; the forms will still work, though you may be asked to start again.

Enquiries and assessments are kept for as long as they are useful to the enquiry, and then for the period our professional obligations require — [retention period to be confirmed by Skylam]. After that they are deleted, and files attached to an assessment are deleted with the record they belong to.

The site is served over an encrypted connection. Uploaded files are kept off the public web entirely. The administrative area is limited to staff accounts and protected by password and two-factor authentication.

No system is beyond reach, and we do not claim otherwise. If a breach ever put your information at real risk of significant harm, we would notify you and the Office of the Privacy Commissioner of Canada, as PIPEDA requires.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) you may ask us to:

• tell you what personal information we hold about you, and give you a copy of it;
• correct anything in it that is wrong;
• delete it, where we are not required to keep it; and
• stop using it for a purpose you no longer agree to.

This site is not directed at children, and we do not knowingly collect information from one. An assessment naturally names any dependent children — that information is provided by their parent or guardian, as part of a family application, and is treated with the rest of the file.

We will post any change on this page and update the date at the top. A change that materially affects how we use information already collected will be brought to your attention directly.

To exercise any of the rights above, or to raise a concern, write to our Privacy Officer:

• Email: info@skylam.ca
• Phone: +1 905-279-6663 (Monday to Friday, 09:00–17:00)
• Post: [Skylam office address to be confirmed]

We will respond within 30 days. If you are not satisfied with our answer, you may complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376. If your concern is about the conduct of a licensed immigration consultant, it may also be raised with the College of Immigration and Citizenship Consultants at college-ic.ca.